Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ben Morton

Ben Morton

October 9, 2024

5  out of  5
rating by Ben Morton
"We continue to get great service and customer care! These guys are the best!"
Profile photo of Michelle

Michelle

September 17, 2024

5  out of  5
rating by Michelle
"I've trusted my automobile policies underwritten by Troy Sayer State Farm for decades and just added another vehicle. The service I received from Emily today was attentitive and pleasant, I was impressed with the immediacy of her interaction over the phone--a good "listener" to be sure. This LOCAL agency is definitely most professional and customer-first! Thank you Troy Sayer State Farm for the kind of friendly, helpful service that understands the unique needs of Alaskans. UPDATE Sept'24: Courtnee is most excellent at Troy Sayer/State Farm! She answered all my questions to move my Homeowners policy from another carrier to State Farm...and many questions I had too! Really super customer service here and I ought to know....I made a career of it! Thank you Courtnee for being patient and thorough with all the questions I had for you."
Profile photo of sara stumph

sara stumph

September 5, 2024

5  out of  5
rating by sara stumph
"Emily was so helpful and great to work with. She answered all of our questions and helped us get the insurance we needed for a great price."
Profile photo of Sarah S

Sarah S

August 20, 2024

5  out of  5
rating by Sarah S
"Emily is so kind and helpful. I called around shopping for quotes, and spoke to at least four other reps at four different companies, and none of them compared to Emily. She didn’t rush me or dodge my questions, I wasn’t just a number to her. She gave me all the info I needed, in a genuine and professional way-even humored me! She seriously deserves a raise! Thank you!"
We responded:
"Thank you for sharing your experience. She really is fantastic and yes, she does deserve a raise. :)"
Profile photo of kaylee mcclain

kaylee mcclain

August 7, 2024

5  out of  5
rating by kaylee mcclain
"Emily helped me with all of my insurance needs that I had been procrastinating over for too long. She made the process so seamless and stress free!"
Profile photo of Kristen Malaiva

Kristen Malaiva

July 19, 2024

5  out of  5
rating by Kristen Malaiva
"This State Farm location was an absolute pleasure to work with. They are very personable and hard working, and I honestly can't thank Courtnee enough for everything, she is absolutely amazing and has always been very helpful. I wish I could continue to afford using them, but hopefully we will be able to work together again in the future. And during a time of an accident, they are so much better to work with, and being in person, than dealing with a giant company and a computer on the phone. They will take amazing and compassionate care of you here :)"
We responded:
"Thank you for your kind words Kristen. It’s always nice to hear when we hit the mark we aim for with our customers."
Profile photo of Jaybird Oliver

Jaybird Oliver

June 24, 2024

5  out of  5
rating by Jaybird Oliver
"I always have the best experience while working with Emily over at Troy Sayer. The whole staff if always so friendly and helpful. I've worked with Emily for a few years on my home and auto policies. She is always so knowledgable and patience with my questions."
Profile photo of Acteriunous

Acteriunous

June 21, 2024

5  out of  5
rating by Acteriunous
"Really enjoyed working with Emily Tieman. She squeezed me in right before close, and was able to guide me through the difference between whole & term life insurance. If your going to get life insurance get it through her!"
Profile photo of Kim Ross

Kim Ross

June 4, 2024

5  out of  5
rating by Kim Ross
"What a wonderful experience with Troy Sayer’s staff at State Farm. Shannah, Courtnee, Emily and everyone else was extremely helpful and responsive in getting me home and auto quotes! They answered all of my questions and were very knowledgeable and got me good rates as well. I decided to go with State Farm for my insurance. I recommend them to anyone wanting to have a great experience with home/auto insurance!"
We responded:
"Thank you for taking the time to leave a review and your vote of confidence. I feel grateful for each of them. And thank you for choosing us. "
Profile photo of Lance P

Lance P

April 29, 2024

5  out of  5
rating by Lance P
""I had a fantastic experience with Courtnee from this office. I recently moved from my parents place and needed to be on my own insurance plan. She made the transition easy and absolutely seamless."
Profile photo of Liz Dam

Liz Dam

March 15, 2024

5  out of  5
rating by Liz Dam
"I had a fantastic experience with Emily from this office. I needed to review all of my policies, vehicle/home/life, and she had exact printouts prepared detailing all cost information. She also made sure to ask me in advance any questions I had so that she could have any answers/make changes to my policies during our meeting. I would highly recommend working with her! The other office staff were also welcoming and friendly."
We responded:
"Thank you for taking the time to share your experience with Emily. We appreciate it, and thank you for your business"
Profile photo of Joseph mooney

Joseph mooney

March 8, 2024

5  out of  5
rating by Joseph mooney
"Been with Troy Sayer for 15 years.. all a please talking with the staff in the office.."
We responded:
"Thank you for your business, and taking the time to leave a review. I’m really grateful for my team and customers."
Profile photo of Denise Janson

Denise Janson

March 7, 2024

5  out of  5
rating by Denise Janson
"Michelle M. and Courtnee S. were the ultimate professionals in assisting me with my insurance. They were helpful and knowledgeable and took the time to explain everything. I highly recommend Troy Sayer Insurance Agency!"
We responded:
"Thank you Denise, always good to hear how well they do their jobs. Thank you for your business."
Profile photo of Lori H

Lori H

February 26, 2024

5  out of  5
rating by Lori H
"Emily was really helpful going over my insurance and answering questions. I never felt pressured to purchase different insurance. I haven't used State Farm's investment arm, so I can't comment on that."
Profile photo of Thea Grieb

Thea Grieb

February 23, 2024

5  out of  5
rating by Thea Grieb
"I have been working with all the staff at this office quite frequently the last few days to a week and they have all been so helpful and patient with each call. There also is great communication in the office because I have worked with multiple people and there is never a beat skipped. Thanks for the quick/reliable service!"
We responded:
"That is really good to hear. Thank you for sharing your experience with the team. And thank you for your business."
Profile photo of Hannah Wilson

Hannah Wilson

February 21, 2024

5  out of  5
rating by Hannah Wilson
"Had a lovely experience with Amie Mastrofini this morning, took care of everything I needed super quickly and kindly! :)"
We responded:
"Thank you for taking the time to share your experience with Amie. I’m thankful for her. Thank you for your business. "
Profile photo of Monica Devine

Monica Devine

January 23, 2024

5  out of  5
rating by Monica Devine
"I would like to thank Courtnee Veurink for helping me out. I was supposed to receive a statement re: my payments and credits, which are not available on my webpage account, and she hustled to get me the information I needed, in a timely manner. Thanks Courtnee, for your patience and willingness to go the extra mile. Great service!"
We responded:
"Monica, thanks for taking the time to leave us a review. I have appreciated your business for many years. I hope all is well with your family. "
Profile photo of Visnja Hamilton

Visnja Hamilton

January 16, 2024

5  out of  5
rating by Visnja Hamilton
"Courtnee was so helpful getting us squared away on our new home. Thanks for all your hard work and patience Courtnee!"
We responded:
"Thank you for taking the time to leave a review. We feel very fortunate to have Courtnee as part of our team. And thank you for your business. "
Profile photo of Jack Stoebner

Jack Stoebner

December 8, 2023

5  out of  5
rating by Jack Stoebner
"My wife and I have been clients of State Farm since our arrival in Alaska in 1982. We recently requested a review of our coverage as times and prices change and I honestly had no idea what my coverage looked like. We spent some time with Emily who was exceedingly prepared and we reviewed the coverage on our vehicles, houses, cabins etc. She answered every question she was capable of and was not afraid to ask for counsel on those questions we sprang on her. Highly professional, capable and more than willing to meet our needs. Thank-you Emily."
We responded:
"Thank you Jack. Glad you got to spend some time with Emily, she is really good. And thank you for your business over the last 25 years. "
Profile photo of Erin

Erin

November 2, 2023

5  out of  5
rating by Erin
"Emily at Troy Sayer's office has been wonderful. She had everything prepped and ready for us when we got into the office. Emily listened to our needs and helped us get several policies that were exactly what we needed. She made switching our policies easy, stress free and we saved money! We would definitely recommend Emily and this office."
Profile photo of Eli Anderson

Eli Anderson

October 18, 2023

5  out of  5
rating by Eli Anderson
"Courtnee and the team at troy sayer were awesome. Moving from Japan....two vehicles and a house was done all online and over the phone. I have the representatives phone numbers and I text her questions and she is very helpful."
Profile photo of Carrie Drury

Carrie Drury

October 2, 2023

5  out of  5
rating by Carrie Drury
"Troy and his State Farm team are great to work with! Great customer service and finding a way to support us with unique criteria for our home and barn. A lot less pressure to give them more business compared to other agents we’ve been with. Will definitely recommend to family and friends!"
We responded:
"Thank you for taking the time to leave us this review. We appreciate your business and your confidence in us. In a world where customer service is an after thought, we really strive to keep our clients at the center of everything we do. Thanks again, Troy"
Profile photo of Nikki Sellers

Nikki Sellers

July 27, 2023

5  out of  5
rating by Nikki Sellers
"Greatly appreciate the assistance that was given to me from the team at Troy Sayer State Farm. We had just recently transition from another insurance company when my son got in an accident. Not really knowing the process I turned to those at the local office. The team was instrumental in getting my son the assistance he needed. They were also wonderful and calming down a very concerned and emotional mother. Thank you!!!"
We responded:
"Thank you so much for your review, we appreciate your confidence. I’m glad we were able to help. "
Profile photo of Stacy Armstrong

Stacy Armstrong

May 30, 2023

5  out of  5
rating by Stacy Armstrong
"Amie was very knowledgeable and helpful when setting up my new policy. She answered all my questions, and ran several quotes (at my request) as I figured out what would work best for me. I super appreciate her patience and friendliness."
Profile photo of James Phillips

James Phillips

May 23, 2023

5  out of  5
rating by James Phillips
"Amy was super helpful!!!!! She even stayed late to make sure we had coverage!!!!!"
We responded:
"Thank you for your review. We feel very fortunate to have her as part of our team. And thank you for choosing us, we appreciate your business. "